Term and Conditions

Last updated: 21st December 2025

1. Introduction

This Privacy Policy outlines our commitment to protecting the privacy of your personal information collected through our website, any sub-sites listed on it, or information provided to us directly by you.

By providing us with personal information, you confirm that you have had sufficient opportunity to read this Privacy Policy and that you agree to its terms.
If you do not wish to provide personal information, you do not have to do so; however, this may affect your use of the Site or the products and services offered on it.

2. Types of Personal Information Collected

We may collect a range of personal information, including but not limited to the types listed on our website.

If we receive personal information about you from third parties, we will protect it in accordance with this Privacy Policy and the New Zealand Privacy Act 2020.

3. Collection and Use of Personal Information

We collect personal information for purposes including:

Providing sales and technical support
Billing and credit control
Product updates and service information
Renewal notices and maintenance notices
System changes and administrative communication
Any other functions relevant to the delivery of our services to you

You may opt out of receiving marketing or sales-related emails from BPM New Zealand by following the instructions included in those emails.

We may use your personal information to:

Contact you to fulfil our obligations under any hosting, support, or service agreements
Communicate with you about the use of our services
Maintain a technical and account history of your interactions with us
Comply with reporting obligations required by third-party suppliers or licensors

All personal information collected is treated as strictly confidential.

BPM New Zealand does not rent, sell, or lease customer lists to third parties.
We will not reveal, disclose, sell, distribute, rent, license, share, or pass on your personal information to any third party (other than contracted service providers) without your express consent, except in the circumstances described below.

4. When We May Disclose Your Information

We may disclose your personal information, without notice or consent, only when:

Required by law, court order, or a legal process served on us
Necessary to comply with the New Zealand Privacy Act 2020
Necessary to protect and defend the rights, property, or interests of BPM New Zealand
Necessary to enforce our agreements with you
Required by contractors providing authorised services such as payment processing, licensed collections services, and CRM support—provided they comply with our privacy and security requirements
BPM New Zealand sells all or part of its business

5. Disclosure to Third-Party Service Providers

We may share your personal information with third-party service providers who assist us with:

Marketing distribution (unless you have opted out)
Technical support
Payment processing
Hosting and IT services

All third-party providers engaged by BPM New Zealand are bound by confidentiality and privacy obligations consistent with the New Zealand Privacy Act 2020.

6. Security of Your Personal Information

BPM New Zealand implements a range of security measures to safeguard your personal information from unauthorised access.

Our servers are maintained in controlled and secure environments.
Only authorised staff who require access for work purposes may access your personal information.
Our web servers may use Secure Socket Layer (SSL) encryption to protect data transmitted between systems.

Despite our efforts, no method of data transmission over the Internet can be guaranteed as 100% secure. You acknowledge this risk when communicating with us online.

7. Your Responsibility for Security

You must keep your passwords confidential and secure.
If you lose control of your password, you may lose control of your personal information and may be responsible for actions taken using your credentials.

If you believe your password has been compromised, you should reset it immediately.

If you store or manage personal information on servers hosted by BPM New Zealand (including email services), you are solely responsible for complying with the New Zealand Privacy Act 2020 regarding that information.
We take no responsibility for your handling of personal data stored on our servers.

8. Children’s Privacy

BPM New Zealand does not knowingly collect, use, or market information to children.

9. Complaints

If you have a complaint regarding our privacy practices, please contact our Privacy Officer at:

customerservice@bpm.co.nz

We will respond to your complaint promptly.
If we are unable to resolve the issue to your satisfaction, either party may refer the matter to the Office of the New Zealand Privacy Commissioner.